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IT Asset Management (12)
B.S./B.A. in Computer Science, Information Systems, Telecommunications or equivalent experience preferred.
A minimum of 3 years experience in PC software and hardware support
MS-Office Professional, All Windows Versions, MS-Exchange experience
Experience in preparing and presenting basic software training information
Experience in Project Management
Able to plan and carry out work independently, relative to assigned priorities.
Experience in IT Asset Management
Possess basic understanding of personal productivity software and Company application software. Consistently demonstrates a high level of integrity and professionalism.
Possess excellent problem solving and communications skills, especially over the telephone.
Possesses good interpersonal skills and attention to customer service.
Possesses ability to work effectively in a high-stress, fast-paced environment.
Adheres to company confidentiality and security requirements.
Communicates effectively.
Under the direction of the Technical Services supervisor, the Technical Support Analyst is responsible for first and second level system support.
Duties include providing on call support, which may require after hours or weekend support of users; installing and maintaining desktop hardware and
software; maintaining problem tracking databases; and developing operating instructions and support documentation. Special emphasis is given to constantly improving the call handling and resolution process.
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